The 1+1=10 collaboration equation
One of best lessons I have learned is the powerful impact collaboration has on success, both the collaboration that comes from working well internally but also with customers. I want…
The competitive edge for Retail Executives in 2017 – clarity, consolidation, connection
The spate of closures, consolidations and profit downgrades over the holiday season have been referred to as ‘retail’s Kodak moment’. We’ve seen this scenario many times over the past few…
How to think like the world’s best niche brands
Many retail leaders believe niche is important to success and when it comes to retail trends there has been an explosion of niche brands onto the marketplace. Many have grown…
Why we should stop talking about ‘the’ customer journey
Something important I learned as the CEO of T2tea growing the business into global markets was the need to stop talking about the customer journey as if a customer gets…
‘I’ over ‘we’ – the fast burn of the lone ranger leader
Collaboration is a strength and yet once at the table, many leaders think they have to go it alone, coming up with solutions in isolation. It comes from the perception…
Why so few women at the top in retail?
Women influence more than 85{7eb6817b57b22be2c65f39f535029d052211a16f8d248212c9b64ecfd775f525} of retail decisions yet very few make it to the top. Why do you think that is? In fact when you look at the number…